DELIVERY INFORMATION

Shipping is a perpetual issue for webstores and that is why we calculate the postage according to total weight of the delivery and its packaging not making any profit on shipping costs.

Please, take into account that we will not process any order during weekends or national bank holidays, so we will always talk about working days and not calendar days.

When you checkout you will be given quite a few shipping options such as:

(1) International Registered Letter (7-15 working days to Europe)

This international delivery may take around 7-15 working days after payment. If payment is done during the weekend, add 2 extra days to the delivery time. We use the Spanish National Post Office. Once the package gets to your Country, it will be your National Post Office in charge of delivery.

Important: Registered mail with TRACKING NUMBER. Take into account local bank holidays for delivery time calculations, since it may be longer.

In the event that any package is returned, we will send it again prior payment of the new postage. 

Delivery time:

-         Within Europe 7-15 working days depending on the Country

-         Outside Europe, 7-20 working days depending on the Country. Canadian, Australian and Mexican customers may need to wait 1 week extra due to the slowness of their Customs Offices.

Delivery times are just ESTIMATED.

Insured delivery up to 40€.

(2) International Registered Package (5-6 working days ONLY Europe)

This international delivery may take around 5-6 working days after payment. If payment is done during the weekend, add 2 extra days to the delivery time. We will use the company DPD (service DPD Classic). This type of delivery will have 2 different tracking numbers: spanish tracking number, and the international tracking number. We will not have the second one, till package gets to your Country. Contact us in case this second number were needed.

In the event that any package is returned, we will send it again prior payment of the new postage. 

Delivery time:

-         Only European deliveries 5-6 working days depending on the Country

We will normally use this shipping method in orders with shipping cost >10euros. It will depend on each different country.

Insured delivery up to 600€.

(3) Courrier CORREOS EXPRESS - Home Delivery (2-3 working day) * ONLY SPANISH DELIVERIES  

48-72 hours Courrier Service with home delivery.

The delivery time of 2 or 3 days will depend on when the order is received and the time we have to process your order and to summon CORREOS EXPRESS. All CORREOS deliveries will try 2 times to deliver the orders in your place so it is very recommendable to let us know your telephone number in case you wanted to be contacted. Parcel will remain for 15 días in the closest Correos Post Office branch to your place prior is returned to us. Returned parcels could be delivered again if new postage were paid. 

* This kind of delivery will never delivery in post office boxes

Insured delivery up to 600€.

Free Customer service Correos telephone number: 900.400.004 (only for Spain)

(4) Courrier SEUR - Home Delivery (1 working day) * ONLY SPANISH & PORTUGUESE DELIVERIES  

24 hours Courrier Service with home delivery Spain and Portugal.

The delivery time of 1 day will depend on when the order is received and the time we have to process your order and to summon SEUR. All SEUR deliveries will try 2 times to deliver the orders in your place so it is very recommendable to let us know your telephone number in case you wanted to be contacted. Parcel will remain for 15 días in the closest SEUR branch to your place prior is returned to us. Returned parcels could be delivered again if new postage were paid. 

* Balearics islands deliveries may take +1 extra day for delivery.

* Not avaialble for Canary Islands due to custom and taxes restrictions. 

* This kind of delivery will never delivery in post office boxes

Insured delivery for the value of content.

SEUR Customer service telephone: 

- Spain: 902 10 10 10
- Portugal: 707 50 10 10

(5) Courrier TNT / SEUR Courrier (2-3 working day) 

Courrier Service with 48-72h home delivery. It will not be available to deliver at post box offices.

The delivery time of 2-3 days will depend on when the order is received and the time we have to process your order and to summon TNT. All TNT deliveries will try 2 times to deliver the orders in your place so it is very recommendable to let us know your telephone number in case you wanted to be contacted. Parcel will remain for 15 días in the closest TNT branch (or partner in your country) to your place prior is returned to us. Returned parcels could be delivered again if new postage were paid. 

- 48-72h to EUROPE

- 72-96h to US/Canada

* This kind of shipments will have 2 tracking numbers: Spanish tracking number and few days later another international tracking number. Please, request this second number if needed. 

* Customs charges and administrative fees, if any, always will be due to buyers as we don't know whether this shipment will generate or not any additional charge.

Insured delivery up to 600€.

(6) Courrier UPS Express - Home Delivery (1-2 working day) 

Courrier Service with home delivery:

- 24-48h to EUROPE

- 48-72h to US/Canada

The delivery time will depend on when the order is received and the time we have to process your order and to summon UPS. All UPS Express deliveries will try 2 times to deliver the orders in your place so it is very recommendable to let us know your telephone number in case you wanted to be contacted. Parcel will remain for 15 días in the closest UPS branch to your place prior is returned to us. Returned parcels could be delivered again if new postage were paid. 

Contact us before buying if you are interested in this type of delivery.

Insured delivery up to 600€.

(7) Pick up in Spanish Warehouse (1 working day) 

Your order will be packaged and left at our warehouse so you may come to pick it up from M-F 9:30 to 15:30.

Once package is ready, you will receive an email saying that package has been shipped, but it will really mean that package is ready to pick up.

If total value of the order is less than 15€, our website will charge you anyway the minimum postage fee.

RETURNS POLICY

Before returning any order, customer must contact us in first place by email.

(1) PRODUCT RETURNS

Our Returns Policy grants you the right to return any product which does not complies what customer has asked or simply because does not want it anymore. Your total satisfaction is very important for us.

Upon arrival of your order, we recommend to check and ensure that it is received in accordance with the specifications of your order form.

Please contact our Customer Service to authorize the return. Upon receipt of the returned items and confirmed that they are in perfect conditions, we will refund the cost of the products, but not the original or return shipping cost of the product. Returns must be unopened, in the state you received them, and in the original packaging.

Please note that you will be responsible for the return shipping amount and that we cannot accept returned merchandise without a Return Material Authorisation.

(2) WHAT IF MY PRODUCT ARRIVES DAMAGED, DEFECTIVE OR IT IS JUST NOT WHAT I ORDERED?

In case of returns result of our error, please notify us within 14 days of receipt of the item at our email info@greenstuffworld.com, Order number and pictures of problem or package will be requested to be checked and resolved as soon as possible..

(3) ITEMS THAN CANNOT BE RETURNED OR EXCHANGED

- We will not accept returns or exchanges on customized items.

- We will not accept returns or exchanges on any item with expiration date (such as sculpting putties or glues), as well as pendants or underwear (due to hygiene issues)

(4) WHAT IS THE DEADLINE TO REQUEST A RETURN?

The deadline is 7 days from the date of receipt of the order.

 (5) STATE OF THE PRODUCT FOR RETURN

The product must be in perfect conditions, unopened, and in the original packaging.

If articles were damaged, used or manipulated the return will not be accepted, and thus, neither the cost of the product nor shipping cost will be returned. We would reserve the right to refuse the refund if articles were returned in unacceptable conditions, missing parts or pieces from its original state.

 (6) EXCHANGE OF A PRODUCT FOR ANOTHER

Buyer may request an exchange of product, provided that:

- The product must be in perfect conditions, unopened, and in the original packaging.

- The value of the new product must equal to or less than the returned product.

- Customer will bear the shipping cost for the returned items and for the new shipping cost.

(7) HOW TO RETURN AN ORDER

 To do this, please follow the following procedure: 

  1.       Send an email to info@greenstuffworld.com with the order number in the email subject. Add an explanation to be able to understand the reason for the return.
  2.       Attach pictures of the articles that you wish to return in order to confirm their status.
  3.       Pack properly the items / order to be returned and ensure they include their unopened original packaging including all pieces of the set.
  4.       Once your return is authorized, it should be sent to our warehouse at: Green Stuff World International. Calle San Carlos 58, Local bajo dcha 03012 - Alicante - Spain.
  5.       We reserve the right not to accept a return that has not been previously authorized by our Customer Service.
  6.       It will be customer’s responsibility to send the articles back and to make sure that we will receive them.
  7.       If the product is damaged during the return, we will send pictures of the new conditions of the product, and we will not admit the return.

(8) REFUND

Upon receipt of the returned article / order, and confirmed it is in satisfactory condition, we will proceed with refund of the cost of products, but not the original shipping cost, nor its return shipping cost.

If requested, instead of refunding the money, we would send a ticket gift which could be redeemed at other future purchases.

All payments will be refunded to the original PayPal account, credit card, or bank account from where the funds came out.

We reserve the right not to proceed with the refund, if the articles were returned in unacceptable conditions.

(9) REFUNDS CALCULATIONS

If the return is due to you have received mistaken, defective or damaged articles, original shipping costs will be also returned.

If the returned articles had been sent along with others, then the shipping cost refund will be proportional according to the total weight of the articles.

When return is for other reasons, provided that the goods arrive us in perfect condition, the refund will be only the cost of the returned product. In this case, no shipping costs or returned shipping cost will be refunded.

(10) TIME TO RECEIVE THE RETURN

Refunds are usually made payable within 10 working days. Please note that banks and some credit cards may take longer to be processed.

Why 10 days? Our quality department must check all returned items and confirm that they are in compliance with our returns policy. Once refund is authorized, GreenStuffWorld International will proceed with the refund in the same account from which the payment was made.

 (11) WHAT IF I CANNOT FIND AN ANSWER TO MY DOUBTS ON THIS PAGE?

You will always be welcome to get in touch with our Customer Service department from Monday to Friday 9:00 a 14:00, at:

 

Green Stuff World SL

Calle Espronceda 10, bajo

03013 - Alicante - Spain

Telephone: (0034)965145107

Email: info@greenstuffworld.com