What do I have to do to confirm a purchase?
Create an account, add a shipping address, and after adding all the desired items to the shopping cart our website will give you all the payment and shipping options.
What are the means of payment accepted?
Credit card, Paypal, and bank transfer.
Bank transfers will only be available to the countries within the European Union and always in EUROS.
How much will the shipping cost be?
The cost of shipping depends on the total weight, the country of destination and the transport option chosen. In order to obtain this information, you must create an account and simulate a purchase. We have quite cheap transportation options.
Which countries do we ship orders to?
The list of countries where we send will be as follows:
Albania, Andorra, Antigua and Barbuda, Netherlands Antilles, Argentina, Aruba, Australia, Austria, Bahrain, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, Bulgaria, Cayman Islands, Canada, Chile, Cyprus , Vatican City, Colombia, Cook Islands, Costa Rica, South Korea, Croatia, Dominican Republic, Denmark, Germany, Ecuador, United States of America, Egypt, Estonia, Fiji, Finland, French Guiana, , France, South Georgia and the South Sandwich Islands, Faroe Islands, Falkland Islands, Gibraltar, Greece, Greenland, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Hungary, Ireland, Iceland, Åland Islands, Kazakhstan, Israel, Italy, Kuwait, Japan, Jersey, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malta, Isle of Man, Martinique, Mauritius, Mexico, Moldova, Monaco, Montenegro, Nicaragua, Norway, New Caledonia, New Zealand, Netherlands, Panama, Paraguay, Peru, French Polynesia , Poland, Portugal, Puerto Rico, Qatar, United Kingdom (UK), Czech Republic, Reunion Island, Romania, Russia, Saint Martin, San Marino, Serbia, Slovenia, Slovakia, South Africa, Spain, Sweden, Switzerland, Southern French territories, Trinidad and Tobago, Turkey, Ukraine, Uruguay, Venezuela.
What are the countries where we DO NOT send orders?
There are countries that due to transportation difficulties, customs problems, and / or trade restrictions we do not send any orders. These countries cannot be used as shipping address.
These countries where we do NOT ship are:
Afghanistan, Angola, Anguilla, Antarctica, Armenia, Azerbaijan, Bahamas, Bangladesh, Benin, Bhutan, Myanmar, Botswana, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cape Verde, Cambodia, Cameroon, Chad, China, Cocos (Keeling) Islands, Comoros, Congo, Cote d'Ivoire, Cuba, Djibouti, El Salvador, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Ghana, Grenada, Guam, Guernsey , Guinea, Equatorial Guinea, Guinea Bissau, Hong Kong, India, Indonesia, Iran, Iraq, Bouvet Island, Heard Islands and McDonald Islands, Northern Mariana Islands, Turks and Caicos Islands, Virgin Islands, Jamaica, Jordan, Kenya Kyrgyzstan, Kiribati, North Korea, Laos, Lesotho, Liberia, Libya, Macao, Malaysia, Malawi, Maldives, Mali, Morocco, Marshall Islands, Mauritania, Mayotte, Micronesia, Mongolia, Montserrat, Mozambique, Namibia, Nauru, Christmas Island, Nepal, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, P Saint Kitts and Nevis, Samoa, Samoa, American Samoa, Saint Bartholomew, Saint Pierre and Miquelon, Saint Lucia, Saint Lucia, Sao Tome and Principe, Pitcairn, Papua New Guinea, Pitcairn, Philippines, Saint Lucia, Saint Vincent and the Grenadines Senegal, Seychelles, Sierra Leone, Syria, Somalia, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Singapore, Thailand, Taiwan, Tajikistan, Tajikistan, Palestinian Territories, East Timor, Togo, Tokelau, Tonga, Tunisia, Turkmenistan, Tuvalu, Uganda, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna, Yemen, Zambia, Zimbabwe.
Brexit - Shipping to the UK
After Brexit, the transport companies and ourselves have had to make some adjustments to our systems in order to continue making shipments.
Shipments to individuals have been reactivated on 22 of January 2021.
To simplify the impact of the new UK Customs and avoid delays and other problems, we are going to do DDP shipments. This means that all the procedures with English customs, regardless of the value of the order, will be made from Spain so that the packages are not stopped at customs and can arrive quickly and without extra costs, as always. The prices of the items will be the same.
Stores and resellers
Shipments to stores and resellers are already operational from January 10 onwards.
All these customers will be able to continue making their purchases from the new ORDERS website or by sending exchange files as usual.
You will need to provide us with the new EORI ID in the UK.
Invoices will be 0% VAT in EUROS, and payments can only be made by bank transfer.
The orders will arrive at the English customs and the partner of our transport company TNT / UPS / FEDEX / DPD will contact you to carry out the customs clearance. This will be the only new cost after Brexit.
VAT on purchases may be paid at the same time that customs clearance is made, or it may be postponed until the next quarterly VAT settlement. Consult with HMRC for more information on the new ways to postpone the payment of VATs.
Other British territories
- Isle of Man, all the channel islands including Guernsey and Jersey are being considered as part of Brexit by transport companies, so all this applies to them.
- Gibraltar will continue as usual, without changes of any kind.