COLLECT LOYALTY POINTS AND TURN THEM INTO DISCOUNTS

We want to reward our loyal customers for their support and confidence. To do this, we reward each purchase in our online store with loyalty points that can be redeemed for money to enjoy in future purchases. 

 

LOYALTY POINTS FOR YOUR PURCHASES:

  • On each product page, you will see how many loyalty points you can collect by buying it.
  • For each 10 euros purchase, 10 loyalty points will be collected which may be converted into 0’25 euros discount at any time you wish.
  • For example, if the total price of your order is 80 euros, 80 loyalty points will be collected, and any time you wish they will reduce your purchase in 2 euros.
  • Loyalty points obtained during purchases expire in 2 months time from the date in which they were issued and they are valid for one use only.  
  • They are accumulative with other loyalty points obtained in other ways.
  • There is no minimum order value to gain additional loyalty points.
  • In the event of customer decides to cancel the order before shipping, in which loyalty points were used, loyalty points will be returnable.

  

LOYALTY POINTS FOR REFERRAL PROGRAM:

  • Only new customers not being already registered would be valid in the referral program.
  • For any first valid order placed by your referred friend, you will earn 20 loyalty points which could be immediately redeemed for money.
  • For any first valid order placed by your referred friend, your friend will earn 20 extra loyalty points, which could be immediately redeemed for money.
  • Loyalty points obtained during the referral program expire in 30 days time from the date on which they were issued and they are valid for one use only.  

 

HOW TO USE THE LOYALTY POINTS:

  • Click on “log in” and enter your user name and password.
  • Visit the “Loyalty points” section at “My Account” to get to know all your orders and the loyalty points you have collected with them, together with the total accumulated balance.
  • Add all wishing products to your shopping cart, and redeem there all your available loyalty points, so the total amount to pay will be automatically reduced.
  • Congratulations! Your next order will also have loyalty points! 

Using Loyalty Points

You can watch the video steps on how to apply the loyalty points from this link:

VIDEO: HOW TO APPLY REWARD POINTS

 

HOW TO USE VOUCHERS

Add it just after the description of the last article in your shopping basket. If you can not see this, use another internet browser. 

You can watch the video steps on how to apply VOUCHERS from this link:

VIDEO: HOW TO APPLY VOUCHERS

 

COMMON PROBLEMS:

1. The "VOUCHERS" box does not appear  and I want to apply my coupon.

Solution: try to make your order from another browser. Internet Explorer and Microsoft Edge are good options where it usually works best. Other options are Mozilla Firefox or Google Chrome.

 

2. I have applied a coupon and loyalty points have been added automatically. I want to delete and not use the loyalty points. I only want to use the coupon.

Solution: In order to delete your loyalty points you must first delete the coupon used. Once deleted, you will be able to remove the loyalty points and then re-enter the coupon you want to use.

 You can watch this video as a guide (the video starts with a coupon and loyalty points already applied).  

VIDEO:HOW TO DELETE LOYALTY POINTS WITH VOUCHER APPLIED

 

3. I have added loyalty points, but I don't want to use them. Remove loyalty points.

Solution: once you have used the loyalty points you can delete them by adding the points you wish to delete in the box and then clicking on "REMOVE.delete reward points